FAQs

Please review our frequently asked questions, and contact us if you have more inquiries.

Do you have a store where WASP products can be viewed?

No. WASP does not currently have a physical store, we are an online retailer only. Shop Now

What is your return policy?

Items bought via the website can be returned within 30 days of purchase providing they are returned in the original packaging and condition. Customer is responsible for the return postage costs. Refunds will be issued within 7 days of the item being returned.

Is there a warranty?

WASP wildfire protection kits come with a 1 year warranty.

Can the gutter mount fascia and brackets be mounted for several months (i.e. over the wildfire season)?

Yes, the sprinkler plastic has been chosen to resist UV rays so no fading of color should occur (at least not within the first couple of years). The melting point for the plastic used is over 550 degrees Fahrenheit and is not brittle, so if it is dropped from a high height you most likely will see a chip out of the unit compared to it shattering.

Can I paint the fascia bracket to blend in with my house?

Yes you can paint over the fascia brackets if you intend to keep them up permanently.

How many kits do I need for my property?

One kit would suffice for an average family sized property. However, if you are unsure please email us a picture of your roof and we can advise.

If we are a fire department/government organization do we order online?

No. Please email info@waspwildfire.com and ask about our community program.

The sprinkler overshoots the roof – is this correct?

Yes, what you are looking for is the water mist or droplets that are created as the water stream breaks up to rain down on the roof. The stream should not directly impact the roof, the water stream could get under your shingles or ridge cap and enter the house. The sprinkler stream above the roof will raise the humidity level around the structure as well as dampen any combustibles around the structure to provide perimeter protection and lesson the structures ignitability.

I have a metal roof – do I still need the sprinklers to cover the roof area?

Yes, even if the roof is a non combustible material, the water on the roof will drip into the gutters and dampen down any materials inside. The sprinkler stream above the roof will raise the humidity level around the structure as well as dampen any combustibles around the structure to provide perimeter protection and lesson the structures ignitability.

Water leaks from the hose connection?

Usually we don't see any leakage from the plugs but one and a half to two wraps of teflon tape should seal it up.

The pictures and the video show different types of sprinkler heads, so what is provided in the wildfire protection kit?

The video shows the original sprinkler head which is a Nelson R2000, 360 degree rotator. This sprinkler discharges approximately 4.5 gallons of water per minute and works best at water pressures between 30 psi and 60 psi. The sprinkler provided in the wildfire protection kit is the R10T which is also a 360 degree rotator will discharge approximately 1.5 gallons per minute and will function at a lower water pressure due to the narrower nozzle. Both sprinkler heads are available but choice is really determined by the water supply available. The R10T works best off of your homes exterior taps and domestic water pressure. This sprinkler likes clean water but if you are pumping water from a creek or lake the R2000 will allow most debris to pass through without plugging. The R2000 will provide a longer stream reach depending on water pressure.

Is there an actual pole that you send with the kit?

No, we no longer sell poles. A painter’s pole, pool pole or broom handle work great.

What pressure does the sprinkler head in the wildfire protection kit work at?

The Nelson R10T which is a 360 degree rotator will discharge approximately 1.5 gallons per minute and will function at a lower water pressure (approx. 20psi) due to the narrower nozzle.

Can one exterior hose bib maintain pressure for multiple gutter mounts

The heads we use are designed to work on low water pressure, so two per hose bib should be ok. However, we strongly recommend you try out the placement and functionality of the sprinkler arrangement ahead of an actual emergency, just to be sure.

Can I leave the wildfire protection kit installed over the winter months

We would not recommend leaving this equipment with any trace of water in the system if you expect temperatures below freezing. If you are located in an area with an average temp over the winter below freezing, we would suggest bringing the equipment inside over the winter.

Leaving sprinklers on during long evacuations can be costly for those on a metered water systems

Our recommendation to avoid costly charges when needed to be left on for long period of time is to add a simple water timer that will turn on for 10-15 minutes, off for 20-30 minutes and repeat. WASP does not sell water timers.

Is there an option available to turn on the water remotely

We recommend having an irrigation contractor tie into an existing irrigation zone, a standard GHT hose bib, that can be turned on/off as a "zone" with a smart irrigation controller which offers remote control capabilities.

What gallons per minute does the home owners water spigot have to be able to provide for the kit to work?

The units are designed to operate between 25-50PSI at the tap, with a flow of between 1.27-1.80GPM

Does the wildfire protection kit “fight fires”

No the wildfire protection kit is used as a preventative approach to battling embers that are blown into communities. Data has shown, that in addition to all other fire wise practices and measures taken that are advised by local agencies for each community, that adding water in a droplet form, to help wet the fuels around the structures, as well as keep the structure itself damp, that in many cases, when those embers blow in, they have a chance to burn out on the wet fuels before igniting anything else.

Should I avoid directing the sprinkler stream into a roof vent, chimney, under a roof tile, at a wall or the side of the chimney?

YES. The water will find its way into your structure. When we place the sprinklers, we want to make sure the stream is elevated above the roof's ridgeline and any taller objects such as chimneys. We want to try and create rain or water droplets that can be shed normally by the roof. Look for the highest point on the structure to place the sprinkler, this will help avoid impacting the roof and maximize the coverage of the water stream on the surrounding area. The sprinkler nozzle is angled at approximately 22.5 degrees which will send the water stream above the ridgeline of most basic roofs. The gutter mount bracket has two sprinkler mount ports, one flat and the other angled at approximately 22.5 degrees. With the sprinkler mounted in the angled port, it will send the stream upward at approximately 45 degrees which should clear the ridgeline of most complex rooflines and over structures such as chimneys. The next thing to consider when placing the sprinkler is to adjust the sprinkler away from a taller object (chimney) to allow the maximum elevation of the stream to clear the higher objects. Try and avoid excessive overlap of sprinkler streams, place sprinklers where you can cover as much area and use the least amount of water.